FAQs


How does shipping work?

We are proud to offer Free Worldwide Shipping on all orders.

All orders will be processed and dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. When you product has shipped, we will provide tracking details to you.

Orders will take between 2-4 weeks to arrive after being shipped (when you receive your shipping confirmation email).

If your order does not arrive in 4 weeks after being shipped, please email us at info@treasurefaith.com with your order #, so we can further assist you. Thanks.

*We do not ship orders on weekends

**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, USPS, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).

Tracking link doesn't work / hasn't been updated.

If your tracking link doesn't provide any further updates, it means the shipment is on the tail-end of the delivery and should arrive by the end of the timeline we provided. There won't be any update to your tracking link, but rest assured your package is still on its way.

If your order does not arrive by the end of its timeline ONLY THEN please email us regarding your order, so we can further assist you. Thanks.

Can I change or cancel my order?

If you need to make any amendments or cancellations, please contact us within 24 hours of placing the order.

Orders can not be cancelled after 24 hours has passed, as we'll have most likely shipped it out of our warehouse already.

What if I put the wrong shipping address?

If you need to make any amendments, please contact us within 24 hours of placing the order as soon as possible after placing the order.

If your parcel has already been shipped out to the wrong address, we will have to charge you a shipping fee to resend your parcel to you again.

How can I return products?

To return your product, please email us info@treasurefaith.com for further instructions.

My discount code didn't work.

If your discount code didn't process please email us at info@treasurefaith.com and we can retroactively provide you with the discount you were trying to process.